Location: Khar West, Mumbai

Type: Full time

Experience: Minimum 1 year in outbound sales, tele-sales or customer relationship management

About Maple

Maple Store delivers a premium Apple experience to Indian consumers online and has expanded into certified pre-owned electronics. We also run a B2B trade-in and device buyback program with Apple Premium Resellers and multi-brand electronics outlets, helping partner stores close new device sales faster.

The Role

You will build and maintain customer relationships through calls, email and approved digital channels. You will follow up on leads, recommend the right products, and convert enquiries into sales.

Key Responsibilities

Engage prospective and existing customers through outbound calls, email and digital channels

Follow up on assigned leads, handle objections and guide customers to purchase

Build long-term relationships, encourage repeat business and identify cross-sell and upsell opportunities





Resolve customer queries and coordinate with store, sales and support teams, escalating when needed

Keep CRM records accurate and prepare daily, weekly and monthly activity and sales reports

Achieve agreed monthly sales, conversion and engagement targets

Requirements

Minimum 1 year of outbound sales or customer-facing sales experience

HSC or equivalent qualification from any stream

Solid verbal and written communication, with positive negotiation and objection-handling skills

Proficiency in CRM software and MS Office, especially Excel

Self-motivated, with strong follow-up discipline

Advantage: Experience with retail brands, consumer electronics channels or device trade-in platforms.

Success Looks Like

Timely follow-ups, targets met, strong repeat business, accurate CRM data and queries resolved promptly.

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