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Key Skills Competencies:
Strong people and team management skills.
Solid customer/user orientation with an empathetic and resolution-focused approach.
Excellent verbal and written communication skills.
Robust problem-solving and root-cause analysis capabilities.
Ability to manage escalations and difficult user situations effectively.
Strong stakeholder management and cross-functional coordination.
Data-driven approach to identifying trends and improving support operations.
Ability to develop and improve SOPs, processes and support workflows.
Ability to manage multiple priorities in a rapid-paced environment.
Solid ownership and ability to independently drive issues to closure.
Ability to identify opportunities for process improvement, automation and self-service.

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Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Manager Customer Support Bengaluru
🏢 Awign Enterprises
📍 Bengaluru