What you'll do
Own a book of business and manage the customer lifecycle from onboarding through renewal.
Build trusted relationships with business and executive stakeholders.
Drive adoption of core platform and AI features through Success Plans, EBRs, enablement, and value realization.
Help customers identify AI use cases that improve productivity, automation, and customer experience.
Monitor customer health, usage, and AI adoption to proactively mitigate risks and improve outcomes.
Partner with Sales, Support, Product, and Engineering to resolve challenges and advocate for customer needs.
Identify expansion prospects, including AI products and premium capabilities, working closely with Account Executives.
Maintain CRM hygiene, customer health scores, renewal forecasts, and account plans.
Act as the voice of the customer by sharing feedback that influences product improvements.





What we're looking for
35 years of experience in B2B SaaS Customer Success, Account Management, or a customer-facing role.
Experience managing SMB or Mid-Market customers with ownership of adoption, retention, renewals, and growth.
Robust executive stakeholder management and consultative communication skills.
Proven ability to drive product adoption, customer outcomes, and commercial growth.
Interest in AI and the ability to help customers adopt AI-driven workflows and automation.
Robust analytical skills with experience using CRM and Customer Success platforms (Salesforce, HubSpot, Gainsight, Vitally, Planhat, or similar).
Experience supporting customers across EMEA or global markets.

📌 Customer Success Manager Bengaluru
🏢 Saas Labs
📍 Bengaluru