Role-Service desk (French only).

Experience-2 to 4 yrs.

Location-Noida.

(Education-Full time )

Desired Competencies (Technical/Behavioral Competency)

Must-Have
Strong communication skills to handle global customers
Prior Service Desk Experience
Robust verbal and written communication skills of French language, ability to interpret, understand French language queries.
Must have DELF B2 certification
Knowledge of MS office/O365
Basic knowledge of L1 troubleshooting of IT issues
Categorize and record reported queries and provide solutions
Acting as a point of contact to support service users and customers
Monitor issues from start to resolution
Escalate, if needed, unresolved problems to a higher level of support
Adaptable for 24x7 rotational shifts




Being accountable for resolving the incidents via workaround or permanent fix
Ensuring assigned reports are maintained and up-to-date
Practical Knowledge of an ITSM tool such ServiceNow

Valuable-to-Have
Understanding of Incidents, mitigation, and incident response frameworks
Experienced in communicating with senior management and executives
Knowledge of relevant laws (GDPR) and regulations related to incident response and data privacy
Ability to stay calm under pressure and make sound decisions in crisis situations
Knowledge of Active Directory
Knowledge of ITIL framework

📌 French Service Desk Noida
🏢 Tata Consultancy Services
📍 Noida