We are looking for a Customer Support Associate with experience in international voice and chat support, preferably in financial services, payments, or other regulated industries.
Key Responsibilities
Handle customer queries related to payments, billing, transactions, credit cards, and account-related issues through voice and chat.
Resolve customer concerns, including complex and escalated cases.
Ensure high customer satisfaction while meeting quality and performance targets.
Handle multiple customer queries efficiently while maintaining accuracy.
Use AI-powered support tools, chatbots, or AI copilots to assist with customer interactions.
Required Skills
Minimum 2 years of international voice and chat support experience.
Hands-on experience with payment, billing, transaction, or financial account-related queries.
Solid communication and problem-solving skills.
Experience in FinTech, Banking, Insurance, Financial Services, or Crypto is preferred.
Basic exposure to AI-powered customer support tools is an added advantage.
Ability to meet targets such as CSAT, QA, First Contact Resolution (FCR), and turnaround time.
Note: Candidates with robust financial services or payment support experience will also be considered. Crypto industry experience is an added advantage.