Job Purpose: To maintain customer relationships, increase repeat sales, generate showroom visits and ensure timely customer follow-ups.

Key Responsibilities
Maintain and update customer records in CRM software.
Follow up with customers regarding enquiries, shortlisted jewellery and pending purchases.
Call and invite customers for showroom visits, festive offers and recent collections.
Manage VIP customer relationships, birthdays, anniversaries and private previews.
Coordinate customer updates for orders and repairs with the Process Coordinator.
Handle customer feedback and complaints.
Send personalised WhatsApp messages and invitations.
Maintain daily follow-up records and ensure no customer commitment is missed.
Prepare daily reports on calls, showroom visits, follow-ups and sales generated.

Daily Reporting
Customer calls completed
Showroom visits generated
Pending follow-ups
Order and repair updates
Sales generated through CRM

Required Skills: Valuable communication (IN ENGLISH AND HINDI) , computer knowledge, organisation, customer service and skilled telephone etiquette.

Pay: ₹20,000.00 - ₹50,000.00 per month

Work Location: In person

📌 Customer Relationship Manager Gurugram
🏢 Krishna Krishna Jewellers
📍 Gurugram