Role Description

Must Have Skills

Client &
Stakeholder Management
Robust customer-facing experience (Mandatory)
Enterprise client relationship management
Executive-level stakeholder communication and governance management
Escalation management and resolution
Service review and client governance meetings

Project &
Operations Management
8+ years of experience in Project Management, Program Management, Service Delivery, or Operations Management
Project planning, execution, and delivery management
Risk management and mitigation
Resource and stakeholder management
SLA/KPI tracking and operational governance
Incident, Problem, Change, and Release Management
Production support and operational excellence

Technical Skills
API Development &
API Management (REST, SOAP, Microservices)
Cloud Platforms: Azure, AWS, or GCP
DevOps practices and CI/CD pipelines
Application Support &
Production Support
SDLC, Agile, and ITIL processes

Tools &
Technologies
ServiceNow
Jira
Azure DevOps
Confluence
Jenkins / GitHub Actions / GitLab CI/CD / Bamboo

Positive to Have Skills Cloud &
Platform Technologies
Kubernetes
Docker
Containerized environments




Site Reliability Engineering (SRE) concepts

Monitoring &
Observability
Splunk
Dynatrace
Grafana
Prometheus
AppDynamics
Datadog

Domain Experience
Telecom
Healthcare
BFSI
Retail
Enterprise Digital Platforms

Program Exposure
Cloud Transformation Programs
Application Modernization Initiatives
Digital Engineering Programs
Global delivery and distributed support models

Certifications
PMP
PRINCE2
Certified Scrum Master (CSM)
Agile Certifications
ITIL Certification

Key Responsibilities
Manage end-to-end operational programs and projects.
Lead client governance calls, service reviews, and executive presentations.
Drive SLA/KPI compliance and operational excellence.
Coordinate with Engineering, DevOps, Cloud, SRE, and Support teams.
Manage production support, escalations, and RCA activities.
Oversee releases, deployments, and operational readiness.
Ensure customer satisfaction and continuous service improvement initiatives.

Skills CI/CD, Account Management, Project Management, Production Support

📌 Project Manager I :: Devops Operations Project Manager Thiruvananthapuram
🏢 UST
📍 Thiruvananthapuram