Technical Prodcut Manager (CPaaS)

Experience: 5–8 Years

Location: DLF Corporate Greens, Gurugram

Work Mode: In office | Full-time

About the Role

We are looking for a Product Manager with hands-on experience in CPaaS (Communications Platform as a Service) or communication technology products to drive product strategy, development, and growth across messaging and communication platforms.

Key Responsibilities
Own product strategy, roadmap, and end-to-end product lifecycle.
Manage communication products across SMS, WhatsApp Business API, RCS, Voice, Email, and OTP.
Create PRDs, user stories, workflows, and acceptance criteria.
Collaborate with Engineering, Design, QA, and Business teams to deliver product features.
Manage REST APIs, webhooks, SDKs, and third-party integrations.
Conduct market research, competitor analysis, and customer requirement gathering.
Track product metrics, including delivery rates, adoption, retention, usage, and revenue.
Understand messaging compliance, DLT/TRAI regulations,



and communication platform policies.

Required Skills & Qualifications
5–8 years of Product Management experience, with mandatory hands-on CPaaS/communication-platform product experience.
Strong understanding of SMS, WhatsApp Business API, Voice API, RCS, OTP, or A2P messaging.
Experience with REST APIs, webhooks, and third-party integrations.
Proficiency in product documentation, roadmap planning, and feature prioritization.
Robust analytical, communication, and stakeholder management skills.
Experience with B2B SaaS or API-driven products.

Preferred: Exposure to cloud telephony, CCaaS, IVR, SIP, omnichannel communication, conversational AI, or AI-powered communication products.

Why Join Us?
Chance to work at the intersection of communication technology, digital marketing, and AI.
High ownership and collaboration with technical and business teams.
Food provided.

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