The Sales Manager - Logistics Services is responsible for driving new business acquisition through structured lead funnel management while ensuring a high-quality onboarding experience for new SME and B2B clients. Beyond acquisition, this role owns account health during the critical first two months post-onboarding, setting the foundation for long-term retention and growth.
Lead Funnel Management & New Client Acquisition
Identify, qualify, and pursue SME and B2B prospects.
Maintain a healthy lead pipeline across stages: Prospect → Qualified → Proposal → Negotiation → Closed
Conduct discovery meetings to understand prospect shipping volumes, pain points, and service requirements
Present customized logistics proposals including pricing, SLAs, and VAS offerings
Coordinate with operations and pricing teams to ensure commercially viable deal structures
Achieve monthly targets for new client activations and revenue from recent accounts
Client Onboarding
Lead end-to-end onboarding for newly signed clients including system setup, account configuration, and first-shipment coordination




Conduct a formal onboarding kick-off call within 48 hours of contract signing
Share onboarding documentation: SOPs, escalation matrices, rate cards, and tracking portals
Coordinate with operations, IT, and customer service teams to ensure smooth Day 1 experience
Monitor first 10 shipments closely – flag TAT breaches, address NDR issues, and resolve any documentation gaps
Schedule a Week 2 and Week 4 check-in call to review initial performance data and client satisfaction
Account Stabilization & Growth
Conduct a formal Month 1 performance review with each recent client covering delivery rates, TAT compliance, and delay metrics
Identify prospects to improve shipment volumes and client engagement.
Resolve operational issues by coordinating with internal stakeholders.
Ensure the account is stabilized and positioned for long-term growth and retention.
Hand over the account to the Account Management team with complete documentation and a smooth transition.

📌 Inside Sales Manager Goa
🏢 Delhivery
📍 Goa