Patient Registration & Check-In: Welcoming patients, registering current profiles, verifying identity, and updating Electronic Health Record (EHR) or Hospital Management Software (HMS) systems.
Appointment Scheduling: Booking, confirming, rescheduling, and managing outpatient (OPD) and doctor consultation schedules.
Billing & Insurance Support: Handling OPD/IPD billing, processing lab/radiology charges, managing insurance claims/queries, and reconciling cash or digital payments with the finance team.
Communication & Inquiries: Answering phone calls, handling WhatsApp/email inquiries, guiding visitors, and routing calls or patients to relevant medical departments.
Doctor & Department Coordination: Tracking doctors' availability, managing leave updates, handing over diagnostic/lab reports, and coordinating patient flow between triage, radiology, and consulting rooms.
Lobby & Administrative Maintenance: Keeping the reception area tidy, managing visitor logs, handling courier services, and collecting patient feedback forms.
IP admissions and managements of the payments and insurance approvals and claims follow up and ensure smooth remittances.

📌 Receptionist / Front Office Executive Bengaluru (India)
🏢 MirackeHealth system
📍 India