Role & responsibilities

We are hiring experienced candidates for customer support roles. If you have good communication skills, apply now!

Role:
Handle Inbound customer Interactions
Handle tickets, raising and updating tickets
Calling out to the right on-call engineering team
Email Communication
Should be comfortable in adaptable shifts
Valuable hands-on experience in MS Office products and good email handling etiquette
Customer-oriented attitude

Preferred candidate profile
1 to 3 years of experience in international customer support or customer service, voice or blended
Clear spoken and written English and valuable command over language as its an international process.
Patient, polite and calm when handling difficult customers




Solid listening and problem solving skills
Good typing speed and comfort working on a computer all day
Comfortable with rotational shifts, including early morning and late night shifts
Candidates residing near Jhandewalan or in Central Delhi , West Delhi and nearby areas), as the role includes early morning and late night shifts.

Not an IT role. Working knowledge of the following is required:
MS office, 360 and Google Sheets
Ticketing or CRM tools
Email, chat and WhatsApp support
Basic comfort with mobile apps and web platforms to guide customers

📌 Customer Support Representative New Delhi
🏢 Aycom Business Solutions
📍 New Delhi