Role & responsibilities
Coordinating with the team
Provide the required customer support, timely and accurate collections.
You would handle collection for TW of allocated location and nearby areas.
Adhere to process of collections and ensure zero OD.
Responsible for managing the Collections and the team.
Queries & complaints resolution, timely reporting to the reporting
Maintaining MIS- with daily report
Follow-up with customers for their overdue amounts.
Responsible for improvement of Late bucket delinquency
To do reconciliation of payments and ensure timely deposition of cash payment in the system.
To Escalate problematic cases and initiation of legal