Female Candidates: No night shifts. Shift timing will be scheduled up to 10:00 PM maximum.
JOB RESPONSIBILITIES
Handle inbound and outbound customer calls professionally.
Understand customer queries, complaints and service requests.
Provide accurate information and suitable solutions.
Maintain polite and professional communication.
Resolve customer issues within the defined TAT/SLA.
Escalate complex issues to the concerned department.
Update customer interactions in the system/CRM.
Follow company policies, processes and quality standards.
Achieve assigned quality,
productivity and customer satisfaction targets.
REQUIRED SKILLS
Excellent communication skills in English and Hindi.
Positive listening and interpersonal skills.
Customer-service-oriented approach.
Robust problem-solving ability.
Basic computer knowledge.
Ability to handle difficult customers professionally.
Good time management and attention to detail.
ELIGIBILITY
12th Pass / Graduate.
Freshers and experienced candidates can apply.
Candidates must be comfortable with rotational shifts, as applicable.
Candidates should not have any upcoming exams in the next 3 months.
INTERVIEW PROCESS
3 Rounds of Interview:
HR Round
AI Test
Operations Round
Interview Timing: 10:00 AM – 4:00 PM
Week-Off: Rotational
Interested candidates can attend the interview during the given timings.