Role & responsibilities :

IT -Asst. Manager (Salesforce Developer)
Engineering graduate (B.E./B.Tech) in Computer Science, IT, or a related discipline minimum qualification required
3–6 years of hands-on experience in Salesforce development, with solid focus on Service Cloud
Salesforce Platform Developer I certification required; PD II or Service Cloud Consultant certification preferred
Working knowledge of Salesforce Marketing Cloud (Email Studio, Journey Builder, Automation Studio) is a plus
Proficiency in Apex, Visualforce, Lightning Web Components (LWC), SOQL/SOSL, and Salesforce APIs
Experience with version control (Git) and CI/CD tools for Salesforce deployments (e.g., Copado, Gearset, Salesforce DX, Jenkins)
Robust understanding of Salesforce security model, sharing rules, and governor limits
Excellent analytical, troubleshooting, and communication skills

Job Description:

1.Design, develop, and customize solutions on Salesforce Service Cloud, including case management, omni-channel routing, knowledge base, and CTI/VRA integrations

2.Perform code (developed by other team members)



reviews to ensure adherence to Salesforce best practices, coding standards, and performance optimization.
Manage end-to-end deployment processes across sandboxes and production environments using change sets, DX, or CI/CD pipelines. Maintain release related documents/approvals.
Collaborate with functional/business teams to translate requirements into technical designs.
Support integration efforts with third-party systems (e.g., SAP, AWS middleware) where applicable
Provide inputs and support on Marketing Cloud initiatives when required.
Handle Business-As-Usual (BAU) support, including monitoring, incident resolution, and root-cause analysis for production issues
Perform troubleshooting of Apex code, flows, integrations, and data issues, ensuring minimal downtime
Maintain technical documentation for custom development, configurations, and deployment processes
Stay current with Salesforce releases and proactively recommend platform enhancements.

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