Company: Simplilearn

Position: Customer Delight Specialist

Business Unit: Product Innovation

Sub-Business Unit: Learner Success

Department: PG

Location: Bangalore

Experience: 0–1 year

Shift: Rotational shifts and rotational week-offs

Job Summary

We are looking for a Customer Delight Specialist to provide an exceptional learning experience by addressing learner queries, resolving product-related issues, and offering personalized support. The ideal candidate should have robust communication and problem-solving skills and a passion for helping learners achieve their educational goals.

Key Responsibilities
Handle inbound and outbound calls, emails, and chats for domestic and international learners.
Identify, troubleshoot, and resolve product-related issues by providing appropriate solutions.
Address learner concerns empathetically and ensure timely resolution of queries.
Help learners access course materials, learning resources, and digital study tools.




Build solid relationships with learners by understanding their goals and providing personalized support.
Improve learner satisfaction, engagement, and retention through proactive assistance.
Maintain skilled communication and adhere to daily schedules and service standards.

Required Skills and Qualification's
Excellent verbal and written communication skills.
Strong problem-solving and customer-handling abilities.
0–1 year of experience in voice processes, calls, chat, or ticket management.
Educational background in B.Tech, BCA, or B.Sc. Computer Science.
Familiarity with online learning platforms, Learning Management Systems (LMS), and digital content tools is preferred.
Knowledge of learner engagement strategies and personalized customer support.
Experience in EdTech or educational services is an added advantage.

Work Schedule

Rotational shifts and rotational week-offs.

📌 Customer Delight Specialist Bengaluru
🏢 Simplilearn
📍 Bengaluru