Key Responsibilities :
Develop and implement customer experience strategies across online and offline touchpoints.
Monitor and analyze customer feedback, satisfaction scores (CSAT/NPS) and service metrics.
Identify pain points in the customer journey and drive initiatives to resolve them.
Collaborate with Sales, Marketing, CRM and Operations teams to ensure consistent customer experience.
Design and manage customer loyalty programs and engagement initiatives.
Handle escalations and ensure timely resolution of customer complaints.
Train store/service teams on customer service standards and best practices.
Track and report key customer experience metrics to leadership.
Conduct customer research and surveys to gather insights for improvement.
Benchmark customer experience practices against industry standards and competitors.

Pay: ₹700,000.00 - ₹800,000.00 per year

Advantages :
Leave encashment

Work Location: In person

📌 Customer Experience Manager Delhi (India)
🏢 Surya Ethnic fashion India
📍 India