The Customer Service Analyst 2 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.

Responsibilities :
Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
Ensures customer inquiries are answered in an effective and timely manner, maintaining compliance with departmental standards
Conduct necessary analyses to address client needs
Communicate resolutions to clients

Qualifications :
Previous relevant experience preferred
Experience in customer service
Proven investigative, analytical and risk management skills




Demonstrated ability to present concepts and influence/lead change
Consistently demonstrate explicit and concise written and verbal communication
Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results

Education :
Bachelor's degree/University degree or equivalent experience
Job Family Group : Operations - Transaction Services
Job Family : Cash Management
Time Type : Full time
Most Relevant Skills

Please see the requirements listed above.
Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.-
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📌 Cash & Trade Proc Supv Chennai
🏢 Citi
📍 Chennai