ROLE OVERVIEW

We are a science-driven D2C skincare beauty brand - "The Formularx" , focused on protected, dermatology-aligned, high-performance formulations and are looking for a high-ownership, system-oriented Customer Experience & CRM Intern who will not just reply to customers, but build and run our entire customer resolution and CRM engine.

This role has a direct path to full time CRM / Operations leadership.

KEY RESPONSIBILITIES
Customer Resolution Ownership _
Act as the single point of contact for customer queries related to orders, shipping, returns, refunds, complaints and product issues
Own each query until final closure and customer satisfaction
CRM & Data Systems _
Build and maintain a structured Customer Query Tracker / CRM system :
Log every interaction with Customer details, Order ID, Issue category, Status (Open / In-Process / Closed), Resolution summary
Ensure no query is lost or delayed
Cross-Functional Coordination _




Coordinate with logistics, warehouse, finance, and marketplace teams
Escalate delays and follow up until closure
Reporting & Improvement _
Prepare daily and weekly customer resolution dashboards
Identify recurring issues and recommend corrective actions
Assist in CRM automation and SOP development

REQUIRED SKILLS
Solid spoken & written English
Google Sheets / Excel CRM tracking
Customer-first mindset with problem-solving ability
Multitasking ability & High-volume handling
Familiarity with CRM tools, and e-commerce platforms is an advantage

Job Types : Full-time, Fresher, Internship

Pay: ₹10,000.00 - ₹15,000.00 per month

Education :
Bachelor's (required)

Language :
English (required)

Work Location: In person

📌 Customer Experience & Crm Internship Noida
🏢 Oxygen Magnesium Private
📍 Noida