ob Summary : The Customer Relationship Executive (CRE) will be responsible for maintaining robust relationships with students and ensuring a smooth post-admission experience. The role involves handling student queries, providing support throughout the course duration, and ensuring student satisfaction and retention.

Key Responsibilities :
Act as a single point of contact for students after enrollment.
Guide students regarding course structure, schedules, assignments, and processes.
Follow up with students for attendance, documentation, and course progress.
Resolve student concerns and escalate issues to relevant departments when required.
Maintain student records and update CRM regularly.
Coordinate with academic, sales, and operations teams for smooth service delivery.




Ensure high student satisfaction and retention.
Collect feedback from students and share insights with management.

Job Types : Full-time, Permanent

Pay: ₹20,867.97 - ₹25,668.37 per month

Advantages :
Adaptable schedule
Leave encashment
Paid sick time
Paid time off

Ability to commute/relocate:
Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

Education :
Bachelor's (required)

Experience :
Customer Support: 1 year (required)

Work Location: In person

📌 Customer Service Representative Noida
🏢 IMTS Institute
📍 Noida