24 Oct
|
StarZen
|
Gurugram
Handle inbound and/or outbound calls to assist customers with inquiries, issues, and service request.
Provide accurate, explicit, and concise information regarding products, services, policies, or
Troubleshoot and resolve customer issues efficiently while maintaining a positive tone and
Escalate complex or unresolved cases to the appropriate teams or supervisors when needed.
Document all customer interactions accurately in the CRM or ticketing system.
Follow defined scripts, guidelines, and compliance procedures where applicable.
Meet or exceed individual performance targets such as Average Handle Time (AHT), First Call
Resolution (FCR), and Customer Satisfaction (CSAT)
Pay: ₹350,000.00 - ₹600,000.00 per year
Perks :
Health insurance
Provident Fund
Work Location: In person
📌 Customer Support Associate Gurugram
🏢 StarZen
📍 Gurugram