Job Summary

We are looking for a customer-focused and empathetic Customer Care Executive to handle customer queries, resolve complaints, and ensure a smooth customer experience across communication channels.

Key Responsibilities
Resolve customer complaints and provide appropriate solutions within time limits
Maintain a positive, empathetic, and skilled attitude toward customers
Provide accurate information about products, services, and company policies
Record customer interactions and update CRM systems
Follow up with customers to ensure resolution and satisfaction
Escalate unresolved issues to the appropriate internal teams
Meet performance targets (response time, resolution time, customer satisfaction)

Required Skills & Qualifications
Valuable communication skills (verbal and written)
Robust problem-solving and listening skills
Ability to handle pressure and manage difficult customers




Basic computer knowledge and familiarity with CRM tools
Customer-oriented mindset
Minimum qualification: 12th pass / Graduate (depending on company)

Preferred Skills
Experience in customer service or call center roles
Multilingual ability (Hindi, English, regional languages)
Basic sales or upselling skills

Key Performance Indicators (KPIs)
Customer Satisfaction Score (CSAT)
First Call Resolution (FCR)
Average Handling Time (AHT)
Response Time

Work Environment
Office-based / Work-from-home / Hybrid
Rotational shifts (including night shifts if required)

Salary Range (India)
Fresher: ₹12,000 - ₹15,000/month

Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Customer Service Assistant Gurugram
🏢 Motorola Service Center
📍 Gurugram