Job Title: Customer Service Associate - Banking Voice ProcessJob Overview

Key Responsibilities
Customer Support : Handle inbound calls from customers regarding savings accounts, credit cards, loans, and other banking products.
Query Resolution : Assist customers with balance inquiries, mini-statements, fund transfers, and card blocking (hotlisting).
Accuracy : Provide precise information following the bank's standard operating procedures (SOPs) to ensure high-quality service.
Data Security : Maintain strict confidentiality of customer financial data and verify caller identity before sharing sensitive information.
Service Levels : Meet daily performance targets including Call Quality scores and Average Handling Time (AHT).
Experience : Freshers are welcome. Previous experience in a BPO or banking setting is a plus.
Language Skills :Average English (ability to understand and speak clearly) + Fluency in a regional language (Hindi/Marathi/Kannada/Telugu, etc., as per location).




Skills :
Basic computer and keyboard skills.
Strong listening skills and a polite telephone manner.
Ability to remain calm when dealing with frustrated customers.

Salary & Advantages
Annual CTC :₹2.25 LPA (Fixed).
Take-Home : Approximately ₹15,000 - ₹16,500 per month (depending on PF and PT deductions).
Shift : Day shifts for females; Rotational shifts for males (as per industry standards).
Benefits : Statutory benefits (PF, ESIC), plus performance-based monthly incentives.

Job Types : Full-time, Permanent, Fresher

Pay: ₹14,000.00 - ₹18,000.00 per month

Perks :
Provident Fund

Education :
Bachelor's (preferred)

Language :
English (required)
Hindi (required)

Location :
Vadodara, Gujarat (required)

Work Location: In person

📌 Customer Support Executive Banking Vadodara
🏢 Neelam Enterprise
📍 Vadodara