We are seeking a responsible and customer-oriented Helpline Executive to manage inbound calls and provide accurate, timely responses to queries raised by citizens/public for JEEVIKA - COMMAND AND CONTROL CENTRE . The role requires solid communication skills, empathy, and the ability to handle diverse queries with professionalism.

Key Responsibilities :
Manage incoming calls and respond promptly to queries raised by citizens/public.
Provide transparent, accurate, and courteous information to callers.
Record and update query details in the system for tracking and resolution.
Escalate complex issues to the appropriate department or supervisor when necessary.
Ensure adherence to organizational protocols and service standards.
Maintain confidentiality and handle sensitive information responsibly.
Deliver consistent, high-quality customer service to enhance public trust and satisfaction.

Pre - Requisites :




Mandatory: Hindi and English
Preferred: Ability to communicate in local languages such as Bhojpuri, Magahi, Maithili, Angika , etc.
Robust verbal communication and listening skills.
Basic computer literacy and familiarity with call-handling systems.
Ability to remain calm and empathetic under pressure.

Job Location: Patna, Bihar

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits :
Health insurance
Paid time off
Provident Fund

Ability to commute/relocate:
Patna, Bihar: Reliably commute or planning to relocate before starting work (required)

Education :
Bachelor's (required)

Experience :
Tele calling: 1 year (required)

Work Location: In person

📌 Helpline Executive Patna
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