Effectively communicate with customers to understand the reasons behind overdue payments.
Negotiate payment arrangements and settlement offers to close accounts while maintaining professionalism.
Maintain accurate records of payments, follow-ups, and other activities associated with the collections process.
Adhere to company policies, procedures, and legal regulations regarding debt collection and customer interaction.
Track and report on overdue accounts, ensuring that all cases are escalated according to company guidelines if needed.
Collaborate with the internal teams to resolve payment discrepancies and customer issues.
Manage a portfolio of accounts and ensure that customer queries are handled efficiently and professionally.
Identify and escalate cases of high-risk accounts or those requiring further investigation.
Assist with the development and implementation of collection strategies aimed at improving recovery rates.
Contribute to team performance by achieving individual and collective collection targets.




Monitor and maintain compliance with applicable privacy and data protection regulations when handling customer information.

Skills Required :
Experience in collections, finance, or customer service, preferably within an international process.
Knowledge of Canadian financial regulations and overseas debt collection laws.
Robust communication and negotiation skills, with the ability to build rapport and handle customer concerns effectively.
Ability to handle complex situations, negotiate payment terms, and close accounts professionally.
Positive attitude, solid work ethic, and the ability to meet or exceed performance targets consistently.

Benefits :
Flexible schedule
Health insurance
Leave encashment
Provident Fund

Work Location: In person

Pay: ₹35,000.00 - ₹45,000.00 per month

Perks :
Adaptable schedule
Health insurance
Leave encashment
Provident Fund

Work Location: In person

📌 Customer Service Executive Night Shift Ahmedabad (India)
🏢 Lenditt Innovations E Technologies Private
📍 India