About Axis Max Life : Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited.

Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery, and a well-trained human capital.

Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work workplace.

Career Opportunities

Job Code: IJP-Executive Customer Engagement

Position

Executive - Customer Engagement
No. of Positions
1 Department

Operations
Function
Operations - Agency Reporting to

Chief Manager/Sr.



Manager - Customer Engagement
Band
5 Location

Asansol, Kolkata
Last date of submission

Key Responsibilities :
Managing office administration assets and upkeep of the same.
Agents Contracting
Recent Business Processing
Banking of Initial & Renewal Premium
Managing Petty cash & vendor payments
Retention of Surrender Requests
Execution of all Service Requests - Post Policy Issuance
Reverting on customer queries and complaints
Maintaining high NPS Scores
Life and Health Claims processing
Handling compliance issues.
Audit Rating

Measure of Success :
Service to Delight
3Days
Customer Engagement - 70%
Surrender Retention - 68%
NPS-85
100% Banking with 24 hours.
Vendor payment TAT should be < 10 days
Surrender Requests

📌 Executive Customer Engagement Agency Asansol
🏢 AxisMaxlife
📍 Asansol