1. Guest Reception and Welcome

- Welcome guests professionally and courteously.
- Assist with guest enquiries and special requests.
- Create a positive first impression of the hotel.
- 2. Check-in and Check-out
- Verify guest identification and booking details.
- Complete registration and room allocation.
- Prepare bills, collect payments, and complete check-out formalities.
- 3. Room Reservations and Allocation
- Handle walk-in, telephone, and online booking enquiries.
- Check room availability and rates.
- Coordinate room assignments with housekeeping.
- 4. Guest Services and Information
- Explain hotel facilities, restaurant timings, and services.
- Arrange taxis, travel desk assistance, and local sightseeing information.
- Coordinate requests for housekeeping, maintenance,



and room service.
- 5. Guest Complaints and Problem Solving
- Listen to complaints and resolve routine issues.
- Escalate responsible complaints to the Front Office Manager.
- Follow up to ensure guest satisfaction.
- 6. Records, Billing and Communication
- Maintain guest records and update the hotel management system.
- Coordinate with other departments.
- Handle telephone calls, emails, billing records, and shift handovers.

Pay: ₹14,000.00 - ₹18,000.00 per month

Benefits:

- Food provided
- Provident Fund

Work Location: In person

📌 Front Office Executive (Receptionist) (Puri)
🏢 SHREE Hotel
📍 Puri