1. Execute daily lead follow-ups across WhatsApp, calls, and social DMs. 2. Track and understand customer behaviour, buying patterns, and repeat cycles. 3. Maintain and update lead funnels, customer notes, and follow-up logs. 4. Share daily reports directly with management (lead status, issues, insights). 5. Coordinate with store teams for customer queries, order issues, and escalation management. 6. Identify high-value customers, at-risk customers, and upsell opportunities. 7. Coordinate CRM campaigns (reminders, offers, reactivation). 8. Ensure fast-response TAT, skilled communication, and process compliance.
Job Type: Full-time
Pay: ₹15,000.00 - ₹18,000.00 per month
Education:
- Bachelor's (Preferred)
Experience:
- Customer support: 3 years (Required)
- Customer relationship management: 3 years (Required)