Job Title: Telecaller / Reservation Executive
Department: Front Office / Reservations / Sales
Industry: Hotel and Hospitality
Reports To: Front Office Manager / Sales Manager / Reservation Manager

Key Roles and Responsibilities

- Handle incoming and outgoing telephone calls professionally.
- Respond to inquiries about room availability, room rates, and hotel facilities.
- Explain hotel services, packages, discounts, and special offers to customers.
- Make room reservations and confirm bookings.
- Follow up with customers regarding inquiries and pending bookings.
- Promote hotel services, including restaurants, banquet halls, conference rooms, and event packages.
- Maintain customer details, call records, and reservation information.
- Coordinate with the front office, sales, and reservation departments.
- Handle customer complaints politely and forward complex issues to the appropriate department.
- Achieve assigned sales targets and improve customer satisfaction.

Required Skills





- Good communication skills in English and the local language.
- Pleasant telephone manner and qualified attitude.
- Basic computer knowledge, including MS Office and email.
- Customer service and sales skills.
- Ability to convince customers and follow up on leads.
- Good listening, problem-solving, and time-management skills.

Qualifications and Experience

- Education: Plus Two, diploma, or degree; hospitality qualifications may be preferred.
- Experience: Freshers may apply, depending on the hotel.
- Languages: English and relevant regional languages.
- Additional advantage: Knowledge of hotel reservation software or property management systems (PMS).

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

- Cell phone reimbursement
- Commuter assistance
- Life insurance
- Paid sick time
- Paid time off

Work Location: In person

📌 Tele Caller Executive (Kerala)
🏢 OLIVE HOTELS & RESORTS COCHIN
📍 Kerala