Department: E-commerce Operations

Platforms:*Amazon, Flipkart

Company: Powermax

Experience:2–5 years preferred

Job Type: Full-time

Job Summary

We are looking for an experienced E-commerce Operations professional to manage day-to-day marketplace operations on Amazon and Flipkart. The candidate should have strong knowledge of order processing, returns and RTO management, seller claims, settlements, reconciliation, and operational issue resolution.

The primary responsibility will be to ensure smooth marketplace operations, minimize return-related losses, recover eligible claims, maintain account health, and ensure accurate financial settlements.

Roles and Responsibilities

1. Order and Marketplace Operations

- Monitor daily orders, order processing, dispatches, cancellations, and delivery status across Amazon and Flipkart.

- Coordinate with warehouse, logistics, and internal teams to ensure timely order fulfillment.

- Track pending orders, delayed dispatches, delivery failures, and operational escalations.

- Monitor marketplace dashboards and resolve operational issues within defined timelines.

- Ensure compliance with Amazon and Flipkart seller policies and operational requirements.

### 2. Returns, RTO and Refund Management

- Monitor customer returns, Return to Origin (RTO), refund cases, and return-related losses on both platforms.

- Analyze return reasons, including damaged products, defective items, wrong products, missing parts, and customer-related issues.

- Verify returned products and coordinate with the warehouse team for physical inspection and documentation.

- Identify cases where the product returned is damaged, used, incomplete, incorrect, or different from the originally dispatched product.

- Raise eligible claims and disputes with Amazon and Flipkart within the prescribed timelines.

- Track return claims, reimbursements, refunds, and claim rejection reasons until closure.

- Maintain a record of high-return SKUs and identify corrective actions to reduce return rates.

- Investigate recurring RTO and return issues and recommend preventive measures.

### 3. Claims, Reimbursements and Loss Recovery

- Raise and follow up on eligible claims for lost shipments, damaged returns,



missing products, incorrect returns, and other recoverable marketplace losses.

- Track claim submission dates, claim IDs, supporting evidence, approval status, rejected claims, and reimbursements received.

- Review marketplace policies to ensure claims are filed correctly and within deadlines.

- Escalate unresolved claims to the relevant marketplace support teams and account managers.

- Maintain a claim recovery tracker showing the amount claimed, approved, rejected, recovered, and pending.

- Identify missed claims and prevent revenue leakage due to delayed or incorrect claim submissions.

### 4. Settlement and Financial Reconciliation

- Reconcile marketplace settlements against orders, invoices, refunds, returns, commissions, shipping fees, penalties, and other deductions.

- Identify settlement discrepancies, incorrect charges, unexpected deductions, and missing reimbursements.

- Coordinate with the finance team to resolve payment and reconciliation issues.

- Maintain SKU-wise and order-wise records of operational losses and recoveries.

- Prepare reports on return losses, RTO costs, claim recoveries, and outstanding settlement discrepancies.

### 5. Marketplace Account Health

- Monitor account health, policy violations, operational performance, and marketplace notifications.

- Ensure timely resolution of seller support cases and account-related escalations.

- Maintain proper records of all support tickets, emails, claims, and resolutions.

- Stay updated on changes to Amazon and Flipkart return, reimbursement, and seller-operation policies.

### 6. Reporting and Analysis

- Prepare daily, weekly, and monthly reports covering:

- Orders processed and pending

- Customer returns and RTO

- Return and cancellation rates

- Return reasons by SKU

- Claims raised, approved, rejected, and pending





- Reimbursements recovered

- Settlement discrepancies

- Total return-related financial losses

- Analyze operational data to identify recurring problems and high-loss products.

- Share actionable recommendations with management to reduce losses and improve operational efficiency.

## Key Performance Indicators (KPIs)

Performance will be measured against the following:

1. Reduction in avoidable return and RTO losses.

2. Percentage of eligible claims submitted within marketplace deadlines.

3. Claim recovery rate and value of reimbursements recovered.

4. Reduction in unresolved claims and ageing support tickets.

5. Timely completion of settlement reconciliation.

6. Accuracy of operational reports and claim documentation.

7. Resolution time for marketplace operational issues.

8. Reduction in repeat return issues through root-cause analysis.

Required Skills and Qualifications

- 2–5 years of hands-on experience in e-commerce marketplace operations.

- Practical working knowledge of Amazon Seller Central and Flipkart Seller Hub.

- Strong understanding of returns, RTO, refunds, reimbursements, and marketplace claims.

- Experience in settlement reconciliation and identifying financial discrepancies.

- Good knowledge of Excel, including Pivot Tables, VLOOKUP/XLOOKUP, filters, and reporting.

- Strong analytical, communication, follow-up, and problem-solving skills.

- Ability to coordinate with warehouse, logistics, finance, and marketplace account managers.

- High attention to detail and the ability to manage multiple cases simultaneously.

Preferred Candidate Profile

The ideal candidate should be someone who does not simply process orders but actively investigates operational losses, follows up on pending claims, recovers eligible amounts from marketplaces, and ensures that every return, deduction, and reimbursement is properly tracked.

*Primary objective:* To ensure effective Amazon and Flipkart operations while reducing return-related losses, improving claim recovery, and maintaining accurate marketplace settlements.

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person

📌 E-commerce Operations Executive / Manager (Andheri West)
🏢 Powermax Fitness
📍 Andheri West