We are looking for a warm, well-groomed, and detail-oriented Guest Relations Executive (GRE) to be the face of our brand and ensure a premium client experience at our luxury Jewellery store.
Key Responsibilities:
* Welcome clients with warmth and guide them to the appropriate Jewellery Consultant.
* Manage ambience by switching on all lights, screens, diffusers, and ensuring music is on in the designated area.
* Maintain client hospitality standards with politeness during entry and exit.
* Conduct fortnightly audits of store aesthetics – carpets, curtains, furniture, screens, trays, restrooms – and record via timestamped pictures in a Google Sheet.
* Perform daily checks on store cleanliness, fragrance, music, restrooms, display units, and snack quality with proper documentation.
* Ensure eatables are served with tissues/wet wipes, maintaining hygiene before handling jewellery.
Requirements :
* Good communication skills and a polite, client-friendly attitude
* High level of attention to detail and presentation
* Basic knowledge of hospitality or retail etiquette preferred
* Comfortable using Google Sheets and mobile apps for documentation