- Identify and approach new customers
- Generate leads through field visits, cold calls, references, consultants, MEP contractors and FM companies
- Achieve monthly and quarterly sales targets for chemicals and treatment programmes
Account management
- Manage an assigned portfolio of existing accounts and secure repeat orders on time
- Build relationships with plant heads, maintenance/engineering managers, purchase teams and FM managers
- Track customer consumption and plan replenishment orders in coordination with the stores/godown team
- Handle contract renewals, rate revisions and annual maintenance contract (AMC) proposals
Techno-commercial selling
- Understand the customer's water system (cooling tower, chiller, boiler, RO, ETP/STP) and identify treatment needs
- Coordinate site surveys and water analysis with the technical team
- Prepare and present quotations, techno-commercial offers and treatment programme proposals
- Negotiate prices, payment terms and close orders
Collections and reporting
- Follow up on payments and keep receivables within agreed credit days
- Update the CRM daily with visits, leads, quotations and order status
- Submit weekly sales reports and a monthly sales forecast
- Share market intelligence on competitors, pricing and recent opportunities