The Telecaller is responsible for contacting customers, following up on enquiries, informing customers about offers and promotions, and maintaining positive customer relationships to support business growth and increase showroom visits and sales.
Key Responsibilities
- Make outbound calls to existing and prospective customers.
- Follow up on customer enquiries, leads, and pending purchases.
- Inform customers about new collections, offers, schemes, and special promotions.
- Encourage customers to visit the showroom and support sales generation.
- Make birthday and anniversary calls and send greetings to customers.
- Collect and update customer details, including contact numbers, birthdays, and anniversaries.
- Follow up with customers regarding MI Gold schemes, advance bookings, and other applicable jewellery schemes.
- Handle customer queries politely and direct complex issues to the concerned manager.
- Maintain daily call records, follow-up details, and customer feedback.
- Achieve daily call targets and customer follow-up targets assigned by management.
- Coordinate with showroom sales teams regarding customer visits and enquiries.
- Maintain professional communication and follow company policies.
Required Skills and Qualifications
- Minimum Plus Two qualification; graduates preferred.
- Experience in telecalling, customer service, or sales will be an advantage.
- Good communication skills in Malayalam; basic English communication preferred.
- Friendly telephone etiquette and customer-handling skills.
- Basic computer knowledge and familiarity with Excel or CRM software.
- Ability to convince customers and maintain good relationships.
- Target-oriented, disciplined, and willing to learn.
Pay: ₹12,000.00 - ₹20,000.00 per month
Benefits:
- Food provided
- Health insurance
- Provident Fund