Patient relationship officer – PRO

Chettinad Super Specialty Hospital

Department

Operation

Reporting To

Head of Department / Medical Superintendent

Organization: Chettinad Super Specialty Hospital
Department: Patient Relations / Patient Services
Experience: 1–2+ Years
Employment Type: Full-Time
Location: Chettinad Hospital

Job Summary

We are looking for a patient-focused and service-oriented Patient Relationship Officer to ensure a positive patient experience by coordinating patient services, addressing queries and concerns, and maintaining effective communication between patients, attendants, doctors, and hospital departments.

Key Responsibilities

- Assist patients and their attendants with hospital services, appointments, admissions, and discharge procedures.
- Handle patient enquiries, complaints, and feedback professionally and promptly.
- Coordinate with doctors, nursing staff, billing, insurance, and other hospital departments to ensure smooth patient care services.
- Provide accurate information regarding hospital facilities, services, and procedures.
- Monitor patient satisfaction and support initiatives to improve the overall patient experience.
- Assist patients with insurance, cashless treatment, and billing-related coordination, as required.
- Maintain patient feedback records, complaint registers, and daily activity reports.
- Follow hospital policies, service standards,



confidentiality requirements, and patient privacy guidelines.
- Conduct regular patient visits and follow up on unresolved concerns.
- Support the hospital team in improving service quality and patient satisfaction.

Educational Qualification

- Any Degree / Bachelor's Degree.
- Healthcare or Hospital Administration qualification will be an added advantage.

Experience

- Minimum 1–2 years of experience in patient relations, hospital front office, customer service, or healthcare operations.
- Experience in a multispecialty hospital is preferred.

Required Skills

- Excellent communication and interpersonal skills.
- Strong patient-handling and customer-service skills.
- Problem-solving and conflict-resolution abilities.
- Valuable coordination and organizational skills.
- Basic computer knowledge and MS Office skills.
- Ability to work in shifts, including weekends, as required.
- Empathy, patience, and a professional attitude.

Key Performance Indicators (KPIs)

- Patient satisfaction scores.
- Timely resolution of patient complaints.
- Quality of patient service and communication.
- Patient feedback collection and follow-up.
- Coordination efficiency with hospital departments.

sai gowtham HR -+91-XXXXXXXXXX

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Patient relationship officer-PRO (Chengalpattu)
🏢 chettinad hospitals
📍 Chengalpattu