- Attend and respond to telephone calls and housekeeping-related requests promptly.
- Coordinate with Front Office regarding room status, room cleaning priorities, check-ins, check-outs, and special requests.
- Maintain and update room status in the hotel system/register accurately.
- Record and communicate guest requests, complaints, and maintenance issues to the concerned departments.
- Coordinate with Room Attendants, Supervisors, Laundry, Engineering, and Front Office as required.
- Maintain housekeeping logs, reports, checklists, and daily records.
- Monitor and follow up on pending housekeeping requests and maintenance complaints.
- Handle lost and found items according to hotel procedures.
- Maintain proper filing and documentation of housekeeping records.
- Prepare and distribute daily housekeeping assignments and relevant information as instructed by the Supervisor.
- Ensure effective communication between the Housekeeping Department and other departments.
- Maintain confidentiality of guest information and hotel records.
- Perform any other duties assigned by the Executive Housekeeper or Supervisor.
Skills & Competencies
- Valuable communication and interpersonal skills.
- Basic computer knowledge and ability to use hotel software.
- Good telephone etiquette.
- Strong coordination and follow-up skills.
- Ability to maintain accurate records and documentation.
- Guest-oriented attitude and professional behaviour.
- Ability to work under pressure and in shifts.
- Good attention to detail and organizational skills.