FRONT OFFICE - GSA

We are looking for a friendly, professional, and guest-oriented Front Office GSA (Guest Service Associate) to join our team. The candidate will be responsible for welcoming guests, managing check-in and check-out procedures, handling guest enquiries, and ensuring a smooth and pleasant guest experience throughout their stay.

Key Responsibilities

- Welcome guests warmly and assist them during arrival and departure.
- Handle guest check-in and check-out procedures efficiently.
- Manage guest enquiries, requests, and complaints professionally.
- Provide accurate information about room facilities, hotel services, wellness programs, and retreat packages.
- Coordinate with housekeeping, reservations, food and beverage, and other departments.
- Handle guest registrations, room allocations, and billing procedures.
- Maintain accurate guest records and update information in the hotel management system.
- Answer telephone calls, respond to guest requests, and provide appropriate assistance.
- Ensure the front desk and reception area remain professional and welcoming.
- Assist guests with luggage coordination, transportation, and other requirements when needed.
- Maintain guest confidentiality and follow hotel service standards.

Requirements & Qualifications

- Diploma or degree in Hotel Management, Hospitality, or a related field preferred.
- 1–3 years of experience in front office operations, hotels, resorts, or hospitality.




- Good verbal and written communication skills in English, Hindi & Malayalam
- Basic computer knowledge and familiarity with hotel management software preferred.
- Solid interpersonal skills and a guest-focused attitude.
- Professional grooming, positive body language, and a courteous approach.
- Ability to handle multiple tasks and work effectively under pressure.
- Willingness to work in shifts, including weekends and holidays.

Preferred Candidate

- Experience in hotels, luxury resorts, Ayurveda centers, wellness retreats, or spa resorts will be an advantage.
- Strong customer service skills and a passion for hospitality.
- A responsible, well-organized, and team-oriented individual.

What We Offer

- Salary Range - 12,000 - 16.000
- Opportunities for learning and career growth.
- A professional and supportive work environment.
- An opportunity to be part of a welcoming hospitality and wellness team.

How to Apply

Interested candidates can share their updated CV at [email protected].

Email Subject: Application for Front Office GSA – Hospitality

Pay: ₹12,000.00 - ₹16,000.00 per month

Benefits:

- Food provided
- Provident Fund

Ability to commute/relocate:

- Kozhikode, Kerala 673602: Reliably commute or planning to relocate before starting work (Required)

Experience:

- Guest services: 1 year (Required)

Work Location: In person

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