Job PurposeThe Front Office Supervisor coordinates daily front desk operations, leads guest check-in and check-out workflows, and supports front office staff to ensure high standards of guest service and operational efficiency.Key Responsibilities

- Guest Relations & Service:
- Greet VIPs, tour groups, and regular guests, and handle special guest requests or complaints promptly.
- Monitor the guest arrival and departure experience to ensure a smooth, welcoming process.
- Team Supervision & Training:
- Supervise Front Office Agents, Bell Desk, and Night Audit staff during shift operations.
- Conduct daily shift briefings, assist with staff training, and support scheduling or shift coverage.
- Operations & Administration:
- Oversee room assignments, block special-request rooms, and manage room inventory status in coordination with Housekeeping.
- Audit daily cash drawers, credit card reconciliations, and room posting ledgers.
- Problem Resolution:
- Resolve escalated guest service issues or billing disputes with empathy, professionalism, and adherence to hotel policies.




- Compliance & Safety:
- Ensure compliance with hotel security protocols, fire safety procedures, and local statutory registration laws.

Qualifications & Skills

- Education: Diploma or Bachelor’s degree in Hotel Management, Hospitality, or a related field.
- Experience: Minimum of 2–3 years of experience as a Front Office Agent or Guest Relations Officer in a branded hotel.
- Technical Skills: Proficiency in Hotel Property Management Systems (PMS) such as Opera, Cloudbeds, or Fidelio, and Microsoft Office Suite.
- Soft Skills: Strong communication, leadership, multitasking, and problem-solving abilities under pressure.
- Language: Fluency in English; knowledge of additional regional or foreign languages is an advantage.

Pay: ₹15,000.00 - ₹20,000.00 per month

Advantages:

- Flexible schedule
- Food provided
- Paid sick time
- Provident Fund

Work Location: In person

📌 Front Office Supervisor (Haridwar)
🏢 Yashail Hotel Haridwar
📍 Haridwar