Assistant Operations Manager

Designation: Assistant Operations Manager

Industry: Food & Beverage / Restaurant / QSR

Reporting To: Operations Manager / General Manager

Experience: 4–7 years (suggested)

Job Summary

We are looking for a dynamic Assistant Operations Manager to oversee restaurant and outlet operations, ensure operational efficiency, drive sales and maintain high standards of customer service, food quality and hygiene.

The candidate will be responsible for managing multiple operational functions, supervising outlet teams, monitoring business performance and ensuring compliance with company policies and SOPs.

Key Responsibilities

1. Restaurant & Outlet Operations

- Oversee the daily operations of restaurant outlets and sweets stores.
- Ensure smooth functioning of all operational activities.
- Monitor outlet performance and ensure adherence to company SOPs.
- Conduct regular outlet visits and operational audits.
- Ensure efficient coordination between kitchen, service, billing and production teams.
- Identify operational gaps and implement corrective measures.

2. Team Management

- Supervise restaurant managers, assistant managers and outlet staff.
- Ensure adequate manpower availability and effective staff scheduling.
- Train and develop employees to improve operational performance.
- Monitor employee productivity, discipline and attendance.
- Support recruitment, onboarding and retention of outlet employees.

3. Sales & Business Development

- Monitor daily, weekly and monthly sales performance.
- Ensure achievement of sales and revenue targets.
- Identify opportunities to improve sales and profitability.




- Implement promotional activities and upselling initiatives.
- Analyse outlet performance and take corrective action where required.

4. Cost & Inventory Management

- Monitor food costs, operational expenses and wastage.
- Ensure effective inventory management and stock control.
- Monitor procurement, stock movement and product availability.
- Implement measures to minimise food wastage and pilferage.
- Ensure proper coordination with purchase and production departments.

5. Customer Experience

- Ensure high standards of customer service across outlets.
- Monitor customer feedback and satisfaction.
- Resolve escalated customer complaints.
- Implement measures to improve customer experience and service quality.

6. Quality & Hygiene

- Ensure compliance with food safety and hygiene standards.
- Conduct regular inspections of kitchens, dining areas and sweets counters.
- Ensure proper food handling, storage and product presentation.
- Monitor adherence to company quality standards and applicable food safety regulations.

7. MIS & Performance Reporting

- Prepare and review daily, weekly and monthly operational reports.
- Analyse sales, costs, manpower productivity and outlet performance.
- Monitor key operational KPIs.




- Present performance reports and improvement plans to senior management.

8. Process Improvement

- Identify operational inefficiencies and recommend solutions.
- Standardise operational processes across outlets.
- Implement systems to improve productivity and profitability.
- Coordinate with senior management to execute business expansion and operational improvement plans.

Candidate Profile

- Graduate or postgraduate degree in Hotel Management, Business Administration or a related field.
- 4–7 years of experience in restaurant, QSR, food retail or hospitality operations.
- Experience in handling multiple outlets will be an advantage.
- Strong knowledge of restaurant operations, inventory control, manpower management and sales.
- Excellent leadership, communication and problem-solving skills.
- Ability to work in a rapid-paced food and hospitality environment.

Preferred Industry Background

- Haldiram’s
- Bikanervala
- McDonald’s
- Burger King
- KFC
- Domino’s
- Barbeque Nation
- Sagar Ratna
- Other established restaurant and sweets chains

Key Performance Indicators (KPIs)

- Achievement of outlet sales targets.
- Improvement in operational efficiency.
- Food cost and wastage control.
- Customer satisfaction and complaint resolution.
- Manpower productivity and employee retention.
- Food safety, hygiene and quality compliance.
- Inventory accuracy and stock management.
- Consistent implementation of operational SOPs.

Pay: ₹30,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Hiring: Assistant Operations Manager (Gurugram)
🏢 Team HR
📍 Gurugram