Job Description – Customer Service Representative (International Voice)
Company: Accenture
Location: Mumbai Maharashtra
Work Mode: Work From Office (WFO)
CTC: Up to ₹6.5 LPA
Interview Mode: Virtual Interviews
Job Overview
Accenture is hiring Customer Service Representatives for its International Voice process. We are looking for graduates with at least 1 year of international voice process experience and strong communication skills.
Key Responsibilities
- Handle customer queries and provide effective resolutions over international voice calls.
- Deliver excellent customer service while maintaining quality standards.
- Understand customer concerns and provide accurate information.
- Maintain professionalism and follow company policies and procedures.
- Meet performance targets related to quality, productivity, and customer satisfaction.
Eligibility Criteria
- Education: Graduate in any stream.
- Experience: Minimum 1 year of international voice process experience (mandatory).
- Excellent verbal communication skills.
- Customer-focused approach with robust problem-solving abilities.
- Flexibility to work in rotational shifts, as per business requirements.
- Willingness to work from the Mumbai office.
Compensation & Interview Process
- CTC: Up to ₹6.5 LPA, depending on experience and interview performance.
- Interview Mode: Virtual.
Interested candidates can apply now!
Pay: ₹300,000.00 - ₹650,000.00 per year
Benefits:
- Commuter assistance
- Health insurance
- Provident Fund