Key Responsibilities

Daily MIS and target tracking

· Prepare centre-wise daily revenue, service-wise performance and target-vs-achievement reports, including executive-wise targets.

· Produce concise dashboards and flag missed targets, abnormal trends and priority follow-up actions.

Patient journey and conversion reporting

· Track OPD visits, doctor-referred tests, tests booked and tests completed; prepare doctor-wise and front-office executive-wise conversion reports.

· Monitor leads, enquiries, appointments, cancellations, no-shows and completed visits, including pending follow-ups and ageing leads.

Marketing, referral and team productivity

· Track referral business by doctor, referral partner and marketing executive against targets.

· Prepare call-centre and front-office executive performance reports covering calls, leads, bookings, conversions and follow-ups.

· Monitor diagnostics, dental, cosmetology and other applicable business verticals by centre.

Data quality and coordination

· Collect data from billing/clinic software, CRM and team trackers; validate data and reconcile key MIS figures with billing and collections.

· Share role-specific reports and follow-up lists with authorised teams, maintain clean historical data and standard reporting formats.

· Assist the MIS Head in building Excel/Google Sheets dashboards, automating repetitive reports and resolving reporting discrepancies.





· Maintain patient and commercial data confidentiality and follow authorised data-access practices.

Expected Deliverables

Daily: centre-wise business snapshot; OPD referral-to-test conversion; leads/bookings/cancellations; front-office and call-centre performance; referral and department-wise target achievement; exceptions and follow-up lists.

Weekly/Monthly: performance trends, source-wise conversion, executive productivity, missed opportunities, centre comparisons and consolidated management dashboards.

Qualifications & Skills

· Graduate in Commerce, Business Administration, Statistics or a related field; 2–5 years of MIS experience, preferably in healthcare, diagnostics or service operations.

· Strong MS Excel skills (Pivot Tables, XLOOKUP/VLOOKUP, SUMIFS, charts and dashboards); working knowledge of Google Sheets.

· Experience with CRM, appointment/billing software and Power BI will be an advantage.

· High accuracy, analytical thinking, deadline discipline and ability to coordinate with multiple teams.

Pay: ₹20,000.00 - ₹30,000.00 per month

Perks:

- Provident Fund

Ability to commute/relocate:

- Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

- What is your current Salary?
- What is your expected salary?

Education:

- Bachelor's (Preferred)

Work Location: In person

📌 MIS Executive (Kolkata)
🏢 Apollo Clinic
📍 Kolkata