- Customer Intake & Greeting: Welcome customers, listen to performance or mechanical issues, and conduct initial visual inspections or brief road tests.
- Job Card Creation: Open digital or physical repair orders detailing customer complaints, estimated labor, parts needed, and promised completion times.
- Workshop Coordination: Relay clear repair instructions to mechanics/technicians and monitor workflow progress throughout the day.
- Cost Estimation & Approvals: Calculate parts and labor costs, explain charges clearly to the customer, and get approval before performing extra repairs.
- Upselling & Recommendations: Promote periodic maintenance schedules, OEM accessories, value-added packages, extended warranties, and safety checkups.
- Quality Check & Handover: Inspect the vehicle post-repair to confirm all jobs are done, explain the invoice/replaced parts to the customer, and process billing.
- Follow-up & Complaints:
Handle customer queries or complaints professionally and make post-service follow-up calls to gather feedback.
Required Skills & Qualifications
- Education: Diploma or degree in Automobile/Mechanical Engineering, or relevant hands-on workshop experience.
- Technical Knowledge: Understanding of two-wheeler engine mechanics, electrical wiring, brakes, and routine service protocols.
- Communication Skills: Ability to explain technical mechanical faults in straightforward, non-technical language to customers.
- Software Literacy: Proficiency in Dealer Management Systems (DMS) and basic billing or office tools (MS Excel).
- Licensing: A valid two-wheeler driving license (frequently required for testing bikes