## Customer Service Support Executive – Atmann & Your Pandit Ji
Company: Atmann App Private Limited
Position: Customer Service Support Executive
Department: Customer Support / Operations
Experience: 0–2 Years
Salary: ₹1.20–1.80 LPA
Employment Type: Full-Time
Work Location: Indore
Reports To: Operations Manager / Business Head
### About Atmann App Private Limited
Atmann App Private Limited operates technology-enabled platforms focused on **wellness, healing and spiritual services**.
Our platforms include:
* **Atmann** – a wellness and healing platform connecting users with healers and practitioners.
* **Your Pandit Ji** – a spiritual services platform connecting customers with Pandits for religious and spiritual services.
We are looking for a **Customer Service Support Executive** who can provide a smooth and positive experience to customers across both platforms.
---
## Role Summary
The Customer Service Support Executive will be responsible for handling customer queries, assisting users with bookings and payments, coordinating with healers/Pandits, resolving basic platform issues and ensuring timely follow-up until customer issues are closed.
This is an ideal opportunity for a **fresher or candidate with 0–2 years of experience** who has good communication skills and wants to build a career in startup operations and customer experience.
---
## Key Responsibilities
### 1. Customer Support
Handle customer queries through:
* WhatsApp
* Phone calls
* Email
* In-app/platform support
Assist customers with:
* Registration and login
* OTP-related issues
* Profile-related queries
* Finding services/healers/Pandits
* Booking sessions/services
* Payment-related queries
* Cancellation and rescheduling
* Refund-related queries
* Booking confirmation
* General platform-related questions
---
### 2. Booking Support
* Monitor customer bookings.
* Confirm booking details when required.
* Coordinate with healers/Pandits regarding bookings.
* Help customers with rescheduling and cancellation requests.
* Confirm resolution before closing the complaint.
The focus should be on **first-time resolution wherever possible**.
---
## Required Skills
### Must Have
* Good verbal and written communication
* Hindi + English communication ability
* Customer-friendly attitude
* Basic computer knowledge
* Basic MS Excel / Google Sheets knowledge
* Good listening skills
* Patience and empathy
* Problem-solving ability
* Good follow-up discipline
* Ability to learn new applications quickly
### Good to Have
* Customer service experience
* BPO / Call Centre experience
* E-commerce experience
* Startup experience
* Experience with WhatsApp Business
* Experience with CRM/helpdesk tools
* Experience with online booking/payment platforms
**Technical/coding knowledge is not required.**
---
## Ideal Candidate
We are looking for someone who is:
* Polite and professional with customers.
* Patient when handling difficult situations.
* Comfortable speaking on the phone.
* Comfortable communicating through WhatsApp.
* Quick to learn technology platforms.
* Responsible for following up until an issue is resolved.
* Comfortable working in a startup environment.
* Willing to take ownership rather than simply forwarding complaints.
---
## Performance Metrics / KPIs
The candidate will be evaluated on:
1. Customer response time
2. Customer issue resolution time
3. Customer satisfaction
4. First-response quality
5. Booking support accuracy
6. Follow-up discipline
7. Complaint closure rate
8. Accuracy of customer records
9. Escalation of critical issues
10. Professional communication
---
## Education & Experience
**Qualification:** Graduate in any discipline.
**Experience:** 0–2 years.
Freshers are welcome to apply.
Candidates with experience in **customer support, BPO, e-commerce, hospitality, healthcare, wellness, online platforms or startup operations** will be preferred.
---
## Salary
**₹1.20 LPA – ₹1.80 LPA**
Final compensation will depend on skills, communication ability and relevant experience.
---
## Career Opportunity
The selected candidate will have an opportunity to grow into roles such as:
**Customer Support Executive → Senior Customer Support Executive → Customer Success Executive → Customer Operations Executive → Customer Operations Manager**
---
## Core Objective
> **Make every customer interaction simple, helpful and trustworthy.**
The Customer Service Support Executive will be an key part of ensuring that customers can successfully:
**Discover → Book → Pay → Receive Confirmation → Complete their Service → Get Support**
across both **Atmann and Your Pandit Ji**.
Pay: ₹120,000.00 - ₹180,000.00 per year
Work Location: In person
📌 Customer Service Support Executive (Indore)
🏢 Atmann App Private
📍 Indore
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