- Welcome and greet customers, channel partners, and visitors at the site office in a professional and courteous manner.
- Attend to walk-in customers and understand their property requirements.
- Coordinate with the sales team to ensure smooth customer visits and site tours.
- Manage visitor registrations, maintain walk-in records, and update customer details in the CRM system.
- Handle incoming calls, customer inquiries, and basic project-related queries.
- Provide customers with preliminary information about the project, amenities, configurations, and available facilities.
- Coordinate site visits, customer meetings, and appointments with the sales team.
- Ensure the reception area and sample flat/site office are well-maintained and presentable.
- Follow up with visitors and coordinate with the sales team for further communication.
- Maintain daily visitor reports and share walk-in and site-visit updates with the reporting manager.
- Assist the sales team with customer events, project launches, and promotional activities at the site.
- Ensure a positive customer experience and maintain professional relationships with prospective buyers.