Customer Relationship Executive (CRE) – Restaurant Sales

Company: Tulsi – Restaurant
Location: Elan Epic Mall, Sector 70, Gurugram, Haryana
Employment Type: Full-time, On-site

About the Role

Tulsi Restaurant is looking for a customer-focused and sales-oriented professional to manage restaurant enquiries, build guest relationships, and convert leads into confirmed reservations and bookings.

This is a revenue-focused role, not just a front-desk or calling position. The primary objective is to respond quickly to enquiries, follow up consistently, and generate business through reservations, parties, group bookings, and repeat visits.

Key Responsibilities

- Handle incoming phone calls and WhatsApp enquiries promptly and professionally.
- Convert enquiries into confirmed table reservations, party bookings, and group dining bookings.
- Follow up with potential guests and close pending enquiries.
- Manage birthday parties, anniversaries, kitty parties, family gatherings, and corporate bookings.
- Build relationships with previous guests and encourage repeat visits.
- Maintain an organized database of enquiries, guest details, follow-ups, bookings, and revenue.




- Coordinate with restaurant operations to ensure smooth execution of confirmed bookings.
- Track daily leads, response times, conversions, and revenue generated.

Candidate Requirements

- Excellent communication skills in English and Hindi.
- Strong customer handling, follow-up, persuasion, and sales skills.
- Comfortable handling phone calls, WhatsApp, and multiple enquiries simultaneously.
- Basic computer skills and the ability to maintain lead records.
- Prior experience in restaurant sales, hotel reservations, banquet sales, guest relations, or customer relationship management is preferred.

Significant Expectations

We expect approximately 10–15 or more quality party and group booking leads per day to be generated through our marketing and other channels.

The successful candidate must respond promptly, understand guest requirements, follow up effectively, and convert suitable enquiries into confirmed business.

Performance will be evaluated on response time, follow-up discipline, confirmed bookings, repeat guests, and revenue generated.

Joining: Immediate preferred.

Pay: ₹18,000.00 - ₹28,000.00 per month

Benefits:

- Food provided

Work Location: In person

📌 Customer Relationship Executive (CRE) – Restaurant Sales (Gurugram)
🏢 Tulsi Restaurant Gurugram
📍 Gurugram