Travel Process Executive – Customer Support & Backend Operations

Job Location: Gurugram, Haryana
Work Mode: Work from Office
Salary: ₹30,000–₹32,000 CTC per month
Experience: 6 months to 1+ year of relevant travel-process experience
Education: Graduate / Undergraduate
Working Days: 5 days a week
Shift: Rotational shifts
Week-offs: Rotational
Transport: Both-side cab facility, subject to applicable hiring-zone eligibility
Joining: Immediate joiners preferred

We are hiring Travel Process Executives for customer support and backend operations. Candidates should have relevant experience in the travel industry, strong communication skills, and the ability to manage customer queries, booking requests, and travel-related changes efficiently.

Key Responsibilities

- Handle travel-related customer queries through voice, email, and chat channels.
- Manage bookings, cancellations, amendments, and related requests.
- Coordinate with travel partners and other stakeholders to resolve booking-related issues.
- Process backend transactions accurately and within defined timelines.
- Maintain proper documentation and ensure service quality.
- Follow company policies, operational guidelines, and service-level agreements.




- Provide timely resolutions while maintaining customer satisfaction.

Required Skills & Eligibility

- Minimum 6 months of experience in the travel process.
- Experience handling travel bookings, cancellations, or amendments is preferred.
- Strong English communication skills; excellent proficiency required for email and chat support.
- Ability to handle customer queries professionally.
- Positive problem-solving, coordination, and multitasking skills.
- Graduate and undergraduate candidates can apply.
- Must be comfortable working rotational shifts and rotational week-offs.
- Immediate joiners are preferred.

Salary & Benefits

- CTC ranging from ₹30,000 to ₹32,000 per month, depending on experience and assessment.
- Five-day working schedule.
- Free two-way cab facility, subject to hiring-zone eligibility.
- Opportunity to work in an international travel-support environment.

Interview Process

- HR Interview
- Operations Interview

Interested candidates can apply with their updated resumes.

Nikhil -+91-XXXXXXXXXX

Call- 10 AM to 7 PM /Whatsapp - Anytime

Pay: ₹25,000.00 - ₹32,000.00 per month

Benefits:

- Provident Fund

Work Location: In person

📌 Urgent Hiirng for Travel Process – Customer Support & Backend Operations (Gurugram)
🏢 Pursuit Adivsor
📍 Gurugram