To provide productive technical service, troubleshooting, repair, maintenance, and customer support for Plasma Motors electric vehicles, ensuring vehicles are maintained in safe and proper working condition.
Key Responsibilities
- Diagnose and troubleshoot technical issues in electric scooters/vehicles.
- Perform servicing, repair, and preventive maintenance of electric vehicles.
- Check and troubleshoot electrical and electronic components such as wiring, controllers, motors, sensors, switches, and displays.
- Inspect and troubleshoot battery-related issues and follow prescribed safety procedures while handling batteries.
- Identify faults using appropriate diagnostic tools and equipment.
- Perform vehicle inspection before and after service.
- Replace faulty or damaged components as per company guidelines.
- Ensure proper fitting and testing of spare parts and components.
- Handle customer complaints professionally and provide appropriate technical solutions.
- Explain vehicle-related technical issues and service requirements to customers when required.
- Maintain accurate records of service, repairs, replaced parts, and vehicle complaints.
- Complete service/job cards properly and submit them to the concerned department.
- Coordinate with the Service Manager and technical team for major or unresolved issues.
- Follow company-defined service procedures, technical standards, and safety guidelines.
- Keep service tools, equipment, and work areas clean and properly maintained.
- Ensure timely completion of assigned service jobs.
- Report recurring technical problems to the Service Manager for further action.
- Support warranty-related inspections and documentation as per company policy.
- Stay updated with new vehicle models, technologies, and service procedures.
- Perform any other service-related responsibilities assigned by the reporting manager.
Pay: ₹20,000.00 - ₹40,000.00 per month
Benefits:
- Commuter assistance
- Life insurance
Work Location: In person
📌 Customer Service Assistant (Ahmedabad)
🏢 Plasma Motors
📍 Ahmedabad
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