- Lead all ecommerce platforms (Amazon, Shopify, Flipkart, etc.)
- Need to know Shopify very critically
- Monitor performance metrics (sales, conversion rate, AOV, ROAS)
- Product Listings & Optimization
- Improve conversion through content, images, and A+ content
- Conduct keyword research and listing audits
Pricing & Margin Management
- Develop dynamic pricing strategies
- Monitor competition and adjust pricing
- Maintain profitability and margin targets
Inventory & Supply Chain Coordination
- Forecast demand and manage stock levels
- Prevent stockouts and overstocking
- Coordinate with warehouse and procurement teams
Order & Fulfillment Management
- Oversee order processing and dispatch timelines
- Optimize shipping performance
- Manage returns, refunds, and RTO reduction
Customer Experience & Support
- Supervise chat/email support team
- Maintain high seller ratings
- Develop SOPs for issue resolution
Reporting & Analytics
- Analyze sales data and prepare performance reports
- Make data-driven recommendations
Daily Operations & Process Improvement
- Ensure smooth day-to-day platform operations
Requirements
- 1-3 years experience in ecommerce management
- Proven experience managing marketplaces (Amazon, Shopify, etc.)
- Robust analytical and Excel skills
- Experience with inventory planning and forecasting
- Knowledge of digital marketing and performance ads preferred
- Leadership and team management skills
- Strong problem-solving mindset