Customer Service Executive – Voice process

Job Title:** Customer Service Executive

Experience:** HSC + 1 year / Graduate Freshers / Graduate + 1 year

*Shift:** US Shift

**Location:* Airoli , navi mumbai

**Employment Type:** Full-time

job Description

We are hiring **Customer Service Executives** for an international process. The ideal candidate should have strong written communication skills, good customer-handling abilities, and a willingness to work in US shifts.

### Key Responsibilities

* Handle customer queries through **voice support** in a professional and timely manner.

* Assist customers with telecom-related queries and provide accurate information.

* Maintain high standards of customer service and ensure customer satisfaction.

* Follow process guidelines, compliance requirements, and data-security procedures.

* Identify and escalate complex issues to the appropriate team.

* Maintain accurate records of customer interactions.

* Achieve defined quality, productivity, and customer-service targets.

Eligibility

* **HSC:** Minimum 1 year of relevant experience.

* **Graduates:** Freshers can apply.





* **Graduates with:** 1+ year of relevant experience are preferred.

* Strong **written and verbal communication skills**.

* Good typing speed and ability to manage multiple customers.

* Basic computer knowledge is required.

* Candidates should be comfortable working in **US shifts**.

* Prior experience in **customer service/BPO/** will be an advantage.

### What We’re Looking For

* Excellent English communication and comprehension.

* Customer-focused attitude.

* Valuable problem-solving and interpersonal skills.

* Ability to work under pressure and meet targets.

* Willingness to work rotational/US shifts as per business requirements.

Why Join Us?

* Opportunity to work with an **international process**.

* Professional work environment.

* Career growth and learning opportunities.

* Training and process support provided.

Interested Candidate can connect on (phone hidden) or on mail id [email protected]

Pay: ₹18,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Service Executive (Airoli)
🏢 International BPO
📍 Airoli