We are hiring experienced candidates for the Technical Voice Process at Kolkata. The candidate will be responsible for providing technical support to customers over voice calls, troubleshooting technical issues, and ensuring a positive customer experience.
Key Responsibilities
- Handle inbound/outbound customer calls related to technical issues.
- Troubleshoot and resolve basic to moderate technical problems.
- Identify, diagnose, and document customer issues accurately.
- Provide step-by-step technical assistance to customers.
- Create and update service tickets as required.
- Escalate complex issues to the appropriate technical team.
- Maintain required quality and process standards.
- Ensure excellent customer service and effective communication.
Key Requirements
- Minimum 1 year of experience in Technical Voice / Technical Support / IT Helpdesk.
- Positive English communication skills.
- Basic knowledge of hardware, software, networking and Windows troubleshooting.
- Good customer-handling and problem-solving skills.
- Comfortable with rotational shifts and Work From Office.
Pay: Up to ₹400,000.00 per year
Benefits:
- Cell phone reimbursement
- Paid sick time
- Provident Fund
Work Location: In person
📌 Technical Support Executive (Kolkata)
🏢 global solution hiring
📍 Kolkata
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