Organization: Geez Squad
Department: Administration & Client Experience
Reports To: Admin / Floor Manager / Management

1. Job Purpose

To ensure smooth front-office operations by welcoming clients, managing enquiries, maintaining accurate records, coordinating appointments, and providing a professional and friendly first point of contact for everyone visiting Geez Squad.

2. Key Responsibilities

A. Front Desk & Client Experience

- Welcome clients, visitors, and walk-in enquiries professionally.
- Attend to incoming phone calls, messages, and general enquiries.
- Guide prospective clients regarding available services and direct them to the appropriate team member.
- Ensure clients are attended to promptly and have a positive experience at the gym.
- Handle basic client concerns courteously and escalate unresolved issues to the concerned manager.

B. Enquiry & Lead Management

- Record all walk-in, telephone, and online enquiries in the designated system or register.
- Collect essential contact details and understand the client's basic requirements.
- Forward enquiries to the Floor Manager or designated trainer/pod head for follow-up.
- Track enquiry status and follow-up updates to ensure no lead is overlooked.
- Maintain accurate records of new enquiries, assessments, and conversions, as required.

C. Administrative Operations

- Maintain client attendance records, appointment schedules, and front-office registers.
- Assist with client registration, documentation, and form collection.
- Maintain and organize client files, records, and other administrative documents.
- Support basic billing, payment entries, and receipt management, as authorized.




- Monitor and communicate front-office requirements, including stationery and other essential supplies.
- Ensure the reception area remains clean, organized, and presentable.

D. Internal Coordination

- Communicate relevant client enquiries, appointments, and requests to the concerned team members.
- Coordinate with trainers, dieticians, and management regarding client visits and scheduled assessments.
- Inform the concerned manager about cancellations, missed appointments, complaints, or urgent client requests.
- Support the team in routine administrative activities and internal communication.

E. Daily Reporting

- Maintain updated records of enquiries received and follow-ups pending.
- Share daily reports on walk-ins, calls, appointments, assessments, and lead status, as applicable.
- Ensure records are accurate and updated before the end of each shift.
- Report operational issues and pending tasks to the reporting manager.

3. Required Skills & Competencies

- Good verbal communication and interpersonal skills.
- Friendly, professional, and client-oriented approach.
- Basic computer skills, including email, spreadsheets, and data entry.
- Valuable organizational skills and attention to detail.
- Ability to multitask and prioritize tasks during busy hours.




- Professionalism, punctuality, and accountability.
- Ability to coordinate effectively with different team members.
- Willingness to learn and adapt to gym processes and systems.

4. Qualifications & Experience

- Minimum qualification: Graduate preferred.
- Prior experience in front-office administration, customer service, reception, or a fitness facility is preferred.
- Freshers with good communication and organizational skills may also apply.

5. Performance Indicators

Performance will be evaluated based on:

- Accuracy and completeness of client and enquiry records.
- Timely communication and routing of enquiries.
- Appointment scheduling and coordination efficiency.
- Quality of client interaction and professionalism.
- Timeliness and accuracy of daily reports.
- Attendance, punctuality, and adherence to administrative procedures.
- Responsiveness to internal coordination and assigned tasks.

6. Role Boundaries

- The Front Office Assistant is responsible for recording and routing enquiries, not independently deciding trainer allocations or package pricing.
- Client complaints beyond routine front-desk assistance must be escalated to the Admin, Floor Manager or management.
- Client information must be handled confidentially and shared only with authorized personnel.

Expected Outcome: A well-organized front office, a positive client experience, accurate administrative records, and timely handling of every enquiry.

Pay: Up to ₹30,000.00 per month

Benefits:

- Cell phone reimbursement
- Paid time off
- Provident Fund

Work Location: In person

📌 Front Office Assistant (Saligramam)
🏢 Geez Squad
📍 Saligramam