URGENT HIRING

Position Front Office Executive

Industry Hospitality and Corporate Hotels

Location Kolkata

Job Description

The Front Office Executive will be responsible for managing front desk operations, welcoming guests, handling guest inquiries, coordinating with different departments, and ensuring a smooth and professional guest experience at the hotel.

Job Responsibilities

Welcome guests and visitors professionally and assist them with their inquiries

Handle guest check in and check out procedures efficiently

Manage telephone calls, emails, reservations, and guest requests

Maintain guest records and update hotel databases accurately

Handle CRM software, MS Excel, and other front office systems

Coordinate with the sales, housekeeping, food and beverage, and other hotel departments

Maintain guest information, reports, and daily operational records

Handle guest complaints professionally and ensure timely resolution

Manage billing support, documentation, and front office administrative tasks

Maintain professional grooming, personal hygiene, and workplace etiquette

Ensure excellent customer service and maintain the standards of a corporate hotel

Requirements





Good communication skills in English, Hindi, and Bengali

Well groomed with a professional appearance and positive attitude

Knowledge of CRM software, MS Excel, email handling, and basic computer applications

Good interpersonal, organizational, and problem solving skills

Ability to handle multiple tasks and work efficiently under pressure

Willingness to work in rotational shifts, including weekends and holidays as per hotel requirements

Freshers with relevant qualifications and experienced candidates can apply

Interested candidates can share their resumes.

Pay: ₹10,000.00 - ₹20,000.00 per month

Benefits:

- Cell phone reimbursement

Application Question(s):

- How many years of total work experience do you have in a Front Office role?
- Are you fluent in speaking and understanding English, Bengali, and Hindi?
- Have you completed a Bachelor in Hospitality Management (BHM) or a Hotel Management degree?
- Do you have a qualified background in the hotel industry? (Note: Only candidates with a hotel background are eligible to apply).

Work Location: In person

📌 Front Office Executive (Beck Bagan)
🏢 Hibis Hotels and Resorts
📍 Beck Bagan